Terms of Service

Effective Date: October 3, 2026 Last Updated: October 3, 2026

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and Verivo LLC ("Verivo," "we," "us," or "our") and govern your use of Verivo's deposit platform available at verivopay.com and any related websites, applications, and services (collectively, the "Service").

PLEASE READ THESE TERMS CAREFULLY. By creating an account, authorizing a deposit hold, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms contain a mandatory arbitration provision and a class action waiver in Section 16. By using the Service, you agree to resolve disputes with Verivo on an individual basis through binding arbitration.

Our Privacy Policy and Cookie Policy describe how we handle your information and are incorporated into these Terms.

1. Definitions

"Customer" means you, the individual authorizing a deposit hold to engage a Provider for services.

"Provider" means a service professional or business who uses the Service to request a deposit hold from a Customer in connection with a service appointment.

"Deposit" means the dollar amount the Provider requests as a refundable, authorization-based hold on the Customer's payment card in connection with a service appointment.

"Hold" means the authorization-only charge placed on the Customer's payment card for the Deposit amount. A Hold does not transfer funds to the Provider or to Verivo; the funds remain on the Customer's card until released or until the authorization expires.

"Release Code" means the one-time code generated by the Service that the Customer shares with the Provider to release the Deposit at or after the appointment.

"Handshake Mode" means the release mode in which the Deposit releases only when the Customer shares the Release Code with the Provider. If the Customer does not share the Release Code, the Hold expires on its own and the Customer is not charged.

"VIP Lock Mode" means the release mode in which the Deposit releases either (a) when the Customer shares the Release Code with the Provider, or (b) automatically after a defined grace period following the scheduled appointment if the Customer has not cancelled the appointment in accordance with these Terms.

"Service Appointment" means the date and time, established by the Provider and acknowledged by the Customer, at which the Provider is scheduled to provide services to the Customer.

"Stripe" means Stripe, Inc., the third-party payment processor that authorizes, captures, and settles all payment transactions on the Service. All funds flow directly between the Customer's payment card and the Provider's Stripe-connected account, less applicable fees.

"Connected Account" means the Stripe-connected payment account established by the Provider to receive Deposit releases.

"Platform Fee" means the fee Verivo charges the Provider for use of the Service, as set forth in the Fee Schedule.

"Fee Schedule" means the published schedule of Verivo fees, available at verivopay.com/fees, which may be updated from time to time in accordance with Section 5.

2. The Service

2.1 What Verivo does

Verivo provides a software platform that allows a Provider to request a refundable authorization-based deposit Hold from a Customer in connection with a Service Appointment. The Service generates a Release Code that, when shared by the Customer with the Provider, releases the Deposit to the Provider's Connected Account through Stripe.

2.2 What Verivo does NOT do

Verivo does not hold, custody, or take possession of Customer funds. All Deposit amounts remain on the Customer's payment card as an authorization-only Hold until released. When released, funds flow directly from the Customer's payment card to the Provider's Connected Account through Stripe. At no point does Verivo possess, control, or hold the Deposit.

Verivo is not an escrow service, a money transmitter, a custodian of funds, or a fiduciary. Verivo does not provide buyer protection, guarantee the quality or completion of any service, or insure against loss, fraud, or non-performance by any Provider.

Verivo is not a party to the underlying service contract between the Customer and the Provider. The agreement to provide services, the scope and quality of those services, and any disputes about those services are solely between the Customer and the Provider.

Verivo does not vet, screen, certify, license, or verify Providers beyond what is required by Stripe's onboarding process for the Connected Account. The Customer is responsible for evaluating the Provider's qualifications, reputation, and suitability before engaging them.

2.3 Role of Stripe

All payment authorization, capture, void, and settlement is performed by Stripe under Stripe's own terms of service. By using the Service, the Customer is also agreeing to Stripe's applicable terms with respect to payment processing. Verivo is not responsible for actions taken by Stripe, including holds, freezes, declines, or chargebacks initiated or processed by Stripe.

3. Eligibility and Account

3.1 Eligibility

To use the Service as a Customer, you must:

Be at least 18 years of age and capable of forming a legally binding contract;
Be a resident of the United States;
Provide accurate, current, and complete information when authorizing a Hold; and
Use a payment card you are authorized to use.

3.2 Account security

If you create an account on the Service, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Verivo immediately of any unauthorized use of your account.

3.3 Accurate information

You agree to provide accurate and complete information when using the Service and to update that information promptly when it changes. You agree not to misrepresent your identity, your authority to use a payment card, or any other material fact.

4. How Deposits Work

4.1 Authorization, not payment

When you authorize a Deposit, your payment card is not charged. Instead, Stripe places a Hold on your card for the Deposit amount. The Hold reserves the funds on your card but does not transfer them. The funds remain yours, on your card, until the Hold is released or expires.

4.2 How the Hold is released

A Hold is released — meaning the funds are captured and transferred to the Provider's Connected Account, less applicable fees — only in the following circumstances:

You share your Release Code with the Provider, and the Provider redeems it through the Service; or
If the Provider has selected VIP Lock Mode for the booking: automatically, after a defined grace period following the Service Appointment, if you have not cancelled the appointment in accordance with Section 6.

4.3 If the Hold is not released

If the Hold is not released, it will expire on its own according to the rules of the card network (typically within 7 days, though this period may vary). When the Hold expires, the reserved amount becomes available on your card again. You are not charged.

4.4 The two release modes

Handshake Mode (code-only). In Handshake Mode, your Deposit releases to the Provider only when you share your Release Code with the Provider after your Service Appointment. If you do not share the Release Code, the Hold expires and you are not charged. In Handshake Mode, there is no automatic release.

VIP Lock Mode (code or automatic). In VIP Lock Mode, your Deposit releases to the Provider when you share your Release Code, OR automatically after a defined grace period following the Service Appointment if you have not cancelled in accordance with Section 6. VIP Lock Mode is the default mode for bookings on the Service.

Which mode applies. The Provider selects the release mode for each booking. The mode that applies to your booking is disclosed to you on the payment page before you authorize the Hold. By authorizing the Hold, you consent to the release mode in effect for that booking.

5. Fees

5.1 Platform Fee

Verivo charges a Platform Fee for use of the Service. The Platform Fee is charged to the Provider, not the Customer, and is deducted from the Deposit amount when the Hold is released. The current Platform Fee schedule is published at verivopay.com/fees and forms part of these Terms.

5.2 No Customer fees

Verivo does not charge the Customer any fee to authorize a Hold or to release a Deposit. The Deposit amount you authorize is the full amount that will be charged if the Hold is released; no additional Verivo fees are added.

5.3 Changes to the Fee Schedule

Verivo may update the Fee Schedule from time to time. Changes apply to bookings created after the effective date of the change. Bookings already in progress are subject to the Fee Schedule in effect at the time the Hold was authorized.

5.4 Non-refundable fees

Platform Fees are non-refundable once the Hold has been released. If a Deposit is later refunded by the Provider to the Customer, the Platform Fee remains with Verivo unless Verivo determines, in its sole discretion, that a refund of the Platform Fee is appropriate.

6. Cancellations and Refunds

6.1 Customer cancellation window

You may cancel a Service Appointment and void the Hold yourself, through the Service, at any time up to twenty-four (24) hours before the scheduled appointment time. When you cancel within this window, the Hold is voided immediately and you are not charged.

6.2 Cancellation after the window

After the 24-hour cancellation window closes, you cannot cancel the Hold through the Service. To cancel after this point, you must contact the Provider directly and request that they void the Hold or refund the Deposit. Whether the Provider does so is solely at the Provider's discretion, subject to any cancellation policy the Provider has independently established.

6.3 No-show in VIP Lock Mode

If your booking is in VIP Lock Mode and you do not show up for your Service Appointment and have not cancelled in accordance with Section 6.1, the Hold will release automatically after the defined grace period. You will be charged the full Deposit amount.

6.4 No-show in Handshake Mode

If your booking is in Handshake Mode and you do not share your Release Code with the Provider, the Hold will expire and you will not be charged, regardless of whether you attended the appointment.

Refunds related to the quality, completion, or non-performance of services are between you and the Provider. Verivo is not a party to the service agreement and does not arbitrate, mediate, or guarantee resolution of service-related disputes. If you believe a Provider has not provided the service you paid for, your remedy is with the Provider, not Verivo.

7. Customer Obligations

By using the Service, you agree that you will:

Provide accurate information when authorizing a Hold and update that information promptly when it changes;
Use only payment cards you are authorized to use;
Authorize Holds only for legitimate service appointments with Providers you intend to engage in good faith;
Share your Release Code with a Provider only when you have received the service or intend to release the Deposit;
Not use the Service for any unlawful purpose or in a manner that violates these Terms or applicable law;
Not attempt to circumvent, disable, or interfere with the Service's security or payment integrity features;
Not initiate a chargeback dispute for a Deposit you authorized and released, except in circumstances where you have a genuine, good-faith dispute that you have first attempted to resolve with the Provider.

8. Prohibited Uses

You may not use the Service, and Providers may not use the Service to engage with you, for any of the following:

Any activity prohibited by Stripe's Restricted Businesses list or Acceptable Use Policy;
Sale of goods (the Service is for service appointments only, not for the sale or transfer of physical or digital goods);
Any activity that is illegal under federal, state, or local law;
Fraudulent, deceptive, or manipulative practices, including authorizing Holds for fictitious appointments;
Use of the Service as a substitute for escrow, custodial, or fund-holding services;
Any activity that violates the intellectual property, privacy, or other rights of any third party.

Verivo reserves the right to suspend or terminate access to the Service for any use, or suspected use, that violates this Section.

9. Disputes Between Customer and Provider

9.1 Verivo is not a party

Any agreement to provide services between a Customer and a Provider is solely between those two parties. Verivo is not a party to that agreement, does not warrant or guarantee any aspect of the services, and has no responsibility for the quality, timeliness, safety, legality, or completion of services rendered.

9.2 Direct resolution

You agree that any dispute about the quality, completion, or other characteristics of services received from a Provider is between you and that Provider, and that you will attempt to resolve such disputes directly with the Provider before initiating a chargeback or other formal action.

9.3 No mediation or arbitration by Verivo

Verivo does not mediate, arbitrate, or otherwise resolve disputes between Customers and Providers. Verivo may, in its sole discretion, suspend or terminate a Provider's access to the Service in response to substantiated complaints, but does so as an operational matter, not as an adjudicator of the underlying dispute.

10. Chargebacks

10.1 What a chargeback is

A chargeback is a reversal of a card payment initiated by the cardholder through their card-issuing bank. Chargebacks are governed by card-network rules and the cardholder's bank, not by Verivo or Stripe.

10.2 Your obligations

You agree not to initiate a chargeback for a Deposit you authorized and released to a Provider, unless you have:

A genuine, good-faith dispute about the service or the transaction;
First attempted to resolve the dispute directly with the Provider; and
Provided the Provider a reasonable opportunity to respond and remedy the issue.

You acknowledge that initiating a chargeback without a good-faith basis may constitute card-network abuse, may be deemed a breach of these Terms, and may result in suspension or termination of your account.

10.3 Chargeback evidence

You acknowledge that Verivo retains records of your authorization, the disclosure text shown to you at the time of authorization, the release of the Hold (including any Release Code you shared with the Provider), and the language in which these disclosures were displayed. You agree that Verivo may provide these records to Stripe, to the Provider, to your card-issuing bank, and to the relevant card network as evidence in the event of a chargeback.

11. Intellectual Property

Verivo and its licensors own all right, title, and interest in and to the Service, including all software, designs, trademarks, logos, content, and other intellectual property. Nothing in these Terms grants you any right or license in or to Verivo's intellectual property except the limited right to use the Service in accordance with these Terms.

12. Termination

12.1 Termination by you

You may stop using the Service at any time. If you have an account, you may close it through the Service or by contacting Verivo.

12.2 Termination by Verivo

Verivo may suspend or terminate your access to the Service at any time, with or without notice, if Verivo believes, in its sole reasonable discretion, that you have violated these Terms, engaged in fraud or other unlawful conduct, or otherwise pose a risk to the Service, other users, or Verivo.

12.3 Effect of termination

Termination does not affect any rights or obligations that, by their nature, are intended to survive — including but not limited to Sections 9 (Disputes), 10 (Chargebacks), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution), and 18 (General).

13. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIVO DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, VERIVO MAKES NO WARRANTY AND ASSUMES NO RESPONSIBILITY FOR: (A) THE QUALITY, SAFETY, LEGALITY, OR COMPLETION OF ANY SERVICE PROVIDED BY ANY PROVIDER; (B) THE ACCURACY OF ANY INFORMATION PROVIDED BY ANY PROVIDER OR CUSTOMER; (C) THE BEHAVIOR OR IDENTITY OF ANY PROVIDER OR CUSTOMER; (D) THE AVAILABILITY OR UNINTERRUPTED OPERATION OF THE SERVICE; (E) ANY ACTION OR FAILURE TO ACT BY STRIPE; OR (F) THE TIMING OR OUTCOME OF ANY PAYMENT-NETWORK OR BANK ACTION, INCLUDING CHARGEBACKS, HOLDS, OR FUND TRANSFERS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VERIVO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF VERIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VERIVO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL DEPOSIT AMOUNTS YOU AUTHORIZED THROUGH THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

15. Indemnification

You agree to defend, indemnify, and hold harmless Verivo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your breach of these Terms; (b) your violation of any law or third-party right; or (c) any chargeback you initiate without a good-faith basis.

16. Dispute Resolution and Arbitration

16.1 Informal resolution first

Before initiating any formal dispute, you agree to first contact Verivo at teamverivo@gmail.com and attempt to resolve the dispute informally for a period of at least sixty (60) days.

16.2 Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Monmouth County, New Jersey, or by phone or video conference at the arbitrator's discretion. The arbitrator's decision will be final and binding.

16.3 Class action waiver

YOU AND VERIVO AGREE TO BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. NEITHER YOU NOR VERIVO MAY CONSOLIDATE OR JOIN CLAIMS WITH THOSE OF OTHER USERS WITHOUT THE OTHER PARTY'S WRITTEN CONSENT.

16.4 Exceptions

This Section 16 does not apply to: (a) claims for injunctive or other equitable relief related to intellectual property; (b) small-claims-court claims that qualify for that forum; or (c) any claim that cannot, by law, be subject to mandatory arbitration.

16.5 Opt-out

You may opt out of arbitration by sending a written notice to Verivo at teamverivo@gmail.com within thirty (30) days of first accepting these Terms. The notice must include your name, the email associated with your use of the Service, and a clear statement that you wish to opt out of arbitration.

17. Changes to These Terms

Verivo may update these Terms from time to time. When Verivo makes material changes, we will provide notice — typically by email to the address associated with your account and by posting the updated Terms on the Service with a new "Last Updated" date. Changes will take effect on the date stated in the notice, which will be at least thirty (30) days after the notice is given for material changes.

Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

18. General

18.1 Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law principles. Subject to Section 16, any action or proceeding arising out of or relating to these Terms must be brought in the state or federal courts located in New Jersey.

18.2 Entire agreement

These Terms, together with the Privacy Policy, the Cookie Policy, and the Fee Schedule, constitute the entire agreement between you and Verivo regarding the Service and supersede any prior agreements or understandings.

18.3 Severability

If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.4 No waiver

Verivo's failure to enforce any provision of these Terms is not a waiver of its right to do so later.

18.5 Assignment

You may not assign or transfer these Terms or any rights under them without Verivo's prior written consent. Verivo may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

18.6 Notices

Verivo may provide notices to you by email to the address associated with your account or by posting on the Service. You may provide notices to Verivo at the contact information below.

18.7 No agency

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Verivo.

18.8 Contact

Questions about these Terms? Contact us:

Verivo LLC 178 Pine Brook Rd Manalapan Township, NJ 07726 United States teamverivo@gmail.com